Return & Warranty Policy

Our approach to ensuring the longevity and quality of your bespoke furniture.

The Kintsugi Philosophy

At Phythfyxzar, we embrace the Japanese concept of Kintsugi—the art of repairing broken pottery with gold to highlight, rather than hide, the history of an object. We believe that furniture, like life, develops character over time. When issues arise, our focus is not just on repair, but on transformation that honors the journey of each piece we create.

Lifetime Warranty

Every piece of furniture created by Phythfyxzar comes with a lifetime warranty against manufacturing defects. This demonstrates our confidence in our craftsmanship and materials.

Our Commitment: If any structural or manufacturing issue arises at any time during your ownership, we will repair or replace the affected component at no cost to you.

This warranty covers:

Structural integrity of all joinery and frames
Quality of materials
Craftsmanship defects
Finish adhesion and durability (under normal use conditions)

Component	Warranty Period
Structural Elements	Lifetime
Joinery	Lifetime
Wood Finish	10 Years
Hardware	5 Years
Upholstery	3 Years

Returns & Refunds

We create each piece specifically for you. Due to the custom nature of our work, the return policy differs from standard retail items.

This policy is designed in line with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this policy affects your statutory rights under UK law.

Ready-Made Items

For non-custom items displayed in our catalog:

30-day return window from date of delivery
Item must be in original condition
Return shipping is the responsibility of the customer
Refund issued within 14 days of our receiving the returned item

Custom Orders

For bespoke pieces made to your specifications:

Non-refundable 50% deposit required to begin work
Cancellations before production: 75% of deposit refunded
Cancellations during production: no refund of deposit
Completed custom pieces cannot be returned except in case of significant manufacturing defect

Quality Guarantee: If you receive a custom piece that does not meet the agreed-upon specifications, we will either remake the piece or offer a partial refund, determined on a case-by-case basis.

Care & Maintenance

Proper care extends the life of your furniture and preserves its beauty. Each piece comes with specific care instructions, but here are general guidelines:

Wood Furniture

Dust regularly with a soft, dry cloth
Clean with a damp cloth and mild soap as needed
Avoid direct sunlight and heat sources
Maintain consistent humidity levels (40-60%)
Apply recommended wood conditioner every 6-12 months
Use coasters and pads to prevent damage
Address spills immediately

Upholstered Elements

Vacuum regularly using upholstery attachment
Rotate cushions monthly for even wear
Follow specific cleaning instructions for your fabric type
Address stains promptly using appropriate methods

Maintenance Program: Ask about our annual maintenance service where our craftsmen inspect and refresh your furniture to ensure ongoing beauty and functionality.

Frequently Asked Questions

What if I notice damage upon delivery?

If you notice any damage when your furniture is delivered, document it with photos and notify us within 48 hours. We'll arrange for immediate inspection and repair or replacement as necessary. Do not refuse delivery, as this can complicate the resolution process.

Does the warranty cover normal wear and tear?

Our lifetime warranty covers manufacturing defects but does not include normal wear and tear. However, we offer repair services at reasonable rates for issues resulting from normal use. We believe furniture should age gracefully and can help maintain and restore your pieces throughout their lifetime.

Can I modify my custom order once production has started?

Once production has begun, significant modifications may not be possible or may incur additional costs. Minor adjustments can sometimes be accommodated, depending on the current stage of production. We always recommend finalizing all details during the design phase before approving production.

What happens if my furniture needs repair but I've moved outside the United Kingdom?

Our warranty is valid worldwide. If you've relocated internationally, we can either arrange to work with a qualified local craftsperson under our guidance, or provide detailed repair instructions and materials if appropriate. For complex issues, we can discuss shipping arrangements. Additional shipping costs may apply for international repairs.

Is the warranty transferable if I sell or give away my furniture?

Yes, our lifetime warranty against manufacturing defects transfers to subsequent owners. We believe quality furniture should last for generations. The new owner should contact us to register the transfer of ownership for our records.

Do you offer refinishing services for older pieces?

Absolutely. We offer complete refinishing services for our pieces regardless of age. As your furniture matures, it may benefit from refinishing to restore its original beauty or to update its appearance to match evolving tastes or environments. Contact us for a refinishing consultation and quote.